Job description

Do you have experience working within the travel/leisure industry? Then you are the person we are looking for!

Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About the Department

As part of the Japan Division, the European Coordination department support Japanese client Group/FIT hotel bookings to ensure a comfortable stay in Europe.    

Job Purpose

We are currently seeking to recruit a Tour Operator within our European Coordination department to handle tours for groups and individual clients from Asia.

We cover all of the European countries and our main purpose is to support our clients by coordinating any matters that arise with hotels for tours in Europe. This involves liaising with Network offices in European countries, Call Centres in Asia and hotel booking clerks in our office.

Main Responsibilities

The ideal candidate would be responsible for the general tour coordination in Europe, in addition to the following duties:

• Using OSCAR system for series packaged tours or group organised tours
• Locate client’s hotel, booking conditions and rates
• Communicate with relevant booking clerks and network offices
• To read necessary message correspondence among relevant departments and offices
• Handling client requirements

We provide training sessions to offer you the opportunity to understand our clients, learn excellent customer service and a good hospitality manner to meet our service standards. .  

Job Ref
TOUR OP - CHI/ENG

Department
UK/IE Operations

Location
London

Type of Employment
PERMANENT