Job description

Job Purpose

To oversee and ensure successful integration and ongoing management of new and current hotel supplier dynamic connections, supporting the Business Analyst and Account Managers in new connectivity implementations. Provide first line support to suppliers and to understand and resolve any issues including but not limited to the update of prices and availability process.

Working closely with suppliers; including Hotel Chains, direct Hotels, Channel Managers, Third Parties, Hotel Intermediaries (switch companies) and Miki Travel Internal customers.

Main Responsibilities

• Act as escalation point for Operations team and other departments within Miki Travel
• Carry out regular reviews with the team to ensure department objectives are being met, while establishing training requirements and support where required.
• Update Head of Connectivity with ongoing integration progression, impediments, expected completion timelines.
• Keep department staffing levels to an adequate level in order to satisfy levels of demand
• Document and keep up to date all department processes.
• Ensure all internal and external e-mails / Inboxes are acknowledged, investigated, prioritized, escalated if necessary and resolved.
• Escalate issues to relevant BA and Account Manager when appropriate.
• Check and validate end to end delivery of supported dynamic contracts
• Loading of hotel rate and room plans/collation of data for inventory/content loading
• Liaise with suppliers to thoroughly investigate and resolve issues
• Communicate all product launches and updates to relevant business partners, both internal and external to ensure product distribution opportunities are maximized
• Maintain Partner files detailing all key contacts and documentation for access by relevant departments
• Manage & support mapping relationships between product and connectivity suppliers
• Attend Conference calls to understand detailed issues which are hard to articulate through e-mail
• Monitor existing supplier feeds and ensure all supported contracts are being displayed and priced correctly on partner sites

Job Ref
CS SUPERVISOR

Department
e-Business Systems

Location
London

Type of Employment
PERMANENT