Job description

Do you have experience working with Reservations? Then you are the person we are looking for!

We are currently seeking to recruit a Group Reservation Agent within our Hotel Division to be responsible for analysing incoming requests and finding suitable accommodation for our Asian groups coming into Europe.

Main Responsibilities

You are expected to carry out the following duties:

• Contacting hotels by phone, email or fax in order to discuss present and future reservations
• Select appropriate contracts and none contracted hotels according to sales requirements
• Process bookings and inputting details/rates using Miki in house system
• Negotiate rates and conditions such as cancellation and payment policies
• Provide suitable alternatives as and when required
• Produce accurate documents/reports
• General admin tasks
• Dispute handling
• Process deposits/refunds
• Negotiate book outs, compensations and cancellation charges when needed
• Prioritise workload according to deadlines

Job Ref
RESFREN

Department
Asia Series

Location
London

Type of Employment
PERMANENT