Tour Operator - Japanese and English speaking

Job Ref

TOUR OP - JAP/ENG

Department

UK/IE Operations

Location

London

Type of Employment

Permanent

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Job description

Do you have experience working within the travel/leisure industry? Then you are the person we are looking for!

Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About the Department

As part of the Japan Division, the European Coordination department support Japanese client Group/FIT hotel bookings to ensure a comfortable stay in Europe.    

Job Purpose

We are currently seeking to recruit a Tour Operator within our European Coordination department to handle tours for groups and individual clients from Japan.

We cover all of the European countries and our main purpose is to support our clients by coordinating any matters that arise with hotels for tours in Europe. This involves liaising with Network offices in European countries, Call Centres in Japan and hotel booking clerks in our office.

Main Responsibilities

The ideal candidate would be responsible for the general tour coordination in Europe, in addition to the following duties:

  • Using OSCAR system for series packaged tours or group organised tours
  • Locate client’s hotel, booking conditions and rates
  • Communicate with relevant booking clerks and network offices
  • To read necessary message correspondence among relevant departments and offices
  • Handling client requirements

We provide training sessions to offer you the opportunity to understand our clients, learn excellent customer service and a good hospitality manner to meet our service standards. .  

 

Skills and Experience

Relevant Skills/Characteristics

  • Ability to work in a very fast paced environment efficiently
  • Professional and efficient telephone manner
  • Ability to work on your own or as part of a team
  • Proactive problem solving
  • Proven ability to negotiate
  • Prioritise workload according to deadlines

Required Experience/Knowledge

Essential

  • Fluent communication skills in Japanese / English
  • Sound knowledge of MS office applications

Desirable

  • Previous experience within travel/hospitality industry

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday. 

 

Date Posted

27 April 2018

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