Groups Operations Agent - Spanish/Portuguese Speaking or Any European language

Job Ref



Japan Series Dept 1



Type of Employment


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Job description

Do you have experience working within the travel/leisure industry? Then you are the person we are looking for!

Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation.

About the Department

The Japan Series Department handles Groups coming from Japan travelling around Europe, with same itineraries and different departures spread over a certain period of time. The Department handles the whole booking process and each staff has own areas of responsibilities as well as supporting the rest of the Team as and when needed. 

Job Purpose


We are currently seeking to recruit a Groups Operations Agent within our Japan Series Department

The role is designed to liaise with our office in Japan and ensure that all hotel amendments, reconfirmation requests and any rates are correct and up to date on our in-house computer system.

Main Responsibilities

  • To contact hotels (by email/fax/phone) to advise rooming lists, arrival times, meal requirements etc.
  • Prioritise the workload according to deadlines, arrival dates etc based on hotel requests
  • Inputting and checking rates onto the in-house system
  • Negotiating other conditions such as cancellation policies, decrease of rooms and upgrades. 

Skills and Experience

Relevant Skills/Characteristics

  • Superb interpersonal and communication skills
  • Professional telephone manner
  • Ability to work under pressure and meet tight deadlines
  • Confident to work without supervision
  • Work effectively with a diverse team

Required Experience/Knowledge


  • Experience working in the travel industry or similar
  • Fluent in Spanish or Portugese preferred, or any European language
  • Excellent spoken and written communication skills in English
  • Sound knowledge of MS office applications

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday. 


Sounds good? Why not submit your CV?