Job description

Job Purpose

To oversee and ensure successful integration and ongoing management of new and current hotel supplier dynamic connections, supporting the Business Analyst and Account Managers in new connectivity implementations. Provide first line support to suppliers and to understand and resolve any issues including but not limited to the update of prices and availability process.

Working closely with suppliers; including Hotel Chains, direct Hotels, Channel Managers, Third Parties, Hotel Intermediaries (switch companies) and Miki Travel Internal customers.

Main Responsibilities

• Act as escalation point for Operations team and other departments within Miki Travel
• Carry out regular reviews with the team to ensure department objectives are being met, while establishing training requirements and support where required.
• Update Head of Connectivity with ongoing integration progression, impediments, expected completion timelines.
• Keep department staffing levels to an adequate level in order to satisfy levels of demand
• Document and keep up to date all department processes.
• Ensure all internal and external e-mails / Inboxes are acknowledged, investigated, prioritized, escalated if necessary and resolved.
• Escalate issues to relevant BA and Account Manager when appropriate.
• Check and validate end to end delivery of supported dynamic contracts
• Loading of hotel rate and room plans/collation of data for inventory/content loading
• Liaise with suppliers to thoroughly investigate and resolve issues
• Communicate all product launches and updates to relevant business partners, both internal and external to ensure product distribution opportunities are maximized
• Maintain Partner files detailing all key contacts and documentation for access by relevant departments
• Manage & support mapping relationships between product and connectivity suppliers
• Attend Conference calls to understand detailed issues which are hard to articulate through e-mail
• Monitor existing supplier feeds and ensure all supported contracts are being displayed and priced correctly on partner sites

Skills and Experience

• From a travel background, ideally with good understanding of Hotel Connectivity protocols, frontend UI and mid office systems and business applications (ideally Chains and/or Channel Managers)
• Experience of managing and developing people
• The ability to independently identify current/potential problems and determine the best solution by involving the appropriate resources
• Ability to work on and manage multiple projects from inception through completion and manage own workload and priorities
• A passion for, data analysis and trouble shooting
• High level of accuracy and attention to detail
• Working knowledge of Microsoft Office applications
• Knowledge of dynamic hotel contracts and how a contract is created.
• Ability to read and understand XML logs would be an advantage
• Coordinate and host monthly Supplier Operational Calls with the Account Manager

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday. 

Date Posted

16 January 2018

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