Group Reservations Agent - Eastern European/French/Italian/ German speaker

Job Ref

RESERVATION321111

Department

Japan Series Dept 2

Location

London

Type of Employment

Permanent

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Job description

Do you have experience working with Reservations? Then you are the person we are looking for!

We are currently seeking to recruit a Group Reservation Agent within our Hotel Division to be responsible for our group hotel reservations in various parts of Europe.

Main Responsibilities

Based on hotel requests received on a daily basis from our sales offices in Japan, Hong Kong and London you would have to be able to prioritise the workload according to deadlines, arrival dates etc

In Addition, You are expected to carry out the following duties:

  • Contacting hotels by phone, email or fax in order to discuss present and future reservations
  • Select appropriate contracts and none contracted hotels according to sales requirements
  • Process bookings and inputting details/rates using Miki in house system
  • Negotiate rates and conditions such as cancellation and payment policies
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • General admin tasks
  • Dispute handling
  • Process deposits/refunds
  • Negotiate book outs, compensations and cancellation charges when needed
  • Prioritise workload according to deadlines

Skills and Experience

Relevant Skills/Characteristics

  • Capable of handling high volume in a timely manner with accuracy
  • Ability to work under pressure
  • Professional and efficient telephone manner
  • Ability to Multitask
  • Superb interpersonal skills
  • Demonstrate team working
  • Loyalty and commitment when independently working
  • Outstanding time management and organisation skills
  • Preferred negotiation, customer service and problem solving abilities
  • Positive attitude towards change and great adaptability

Required Experience/Knowledge

Essential

  • Excellent spoken and written communication skills in English
  • Fluent spoken and written skills in Italian
  • Sound knowledge of MS office applications
  • Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered

Desirable

  • Fluent in German/French would be a plus
  • Regional knowledge of Austria. Germany or Switzerland
  • Previous experience within Hotel Group/FIT/Operations/Reservations

With 50 years experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday. 

Date Posted

24 November 2017

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