Job description

Job Purpose

We are currently seeking to recruit a Group Operations Agent within our Ad hoc Department

The role is designed to arrange tailor made hotel services on behalf of our clients travelling to Europe from Japan and rest of Asia. Our goal is to keep our clients satisfied and loyal for future services

Main Responsibilities

• Responsible of the accommodation and every other service the clients request inside the hotel such as banqueting, conference, meals to suit their specific needs
• To contact hotels (by email/fax/phone) to advise rooming lists, arrival times etc.
• Process client requests via our in house system, analyse them and send them to our partner hotels by email/fax/phone to obtain quick confirmation
• Inputting and checking rates onto the in-house system
• Dealing with clients and hotels complaints, investigating incidents such as disarrangements, damages and thefts in a professional and thorough manner
• Compile details tour reports accordingly, and negotiate possible compensation as and when required
• Prioritise the workload according to deadlines, arrival dates etc.
• Negotiating other conditions such as cancellation policies/charges with hotels when rooms are decreased with the agreed deadlines, extending or amending agreed conditions as appropriate. 
• Administration tasks including deposit payments to the hotels and additional charges or refunds to sales offices to be issued due to different reasons. 

Job Ref
GROUP OPERATIONS1

Department
AD HOC

Location
London

Type of Employment
PERMANENT