Job description

Do you have experience working within the travel/leisure industry? Then you are the person we are looking for!

Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation.

About the Department

The Ad-Hoc Department handles many different kinds of Groups from Japan/Asia travelling around Europe. Each request is 'unique', with a different itinerary, purpose, and size. The department handles the whole booking process and each staff has own areas of responsibilities as well as supporting the rest of the Team as and when needed. 

Job Purpose

We are currently seeking to recruit a Tour Coordinator within our Ad hoc Department

The role is designed to arrange tailor made hotel services on behalf of our clients travelling to Europe from Japan and rest of Asia. Our goal is to keep our clients satisfied and loyal for future services

Main Responsibilities

• Responsible of the accommodation and every other service the clients request inside the hotel such as banqueting, conference, meals to suit their specific needs
• To contact hotels (by email/fax/phone) to advise rooming lists, arrival times etc.
• Process client requests via our in house system, analyse them and send them to our partner hotels by email/fax/phone to obtain quick confirmation
• Inputting and checking rates onto the in-house system
• Dealing with clients and hotels complaints, investigating incidents such as disarrangements, damages and thefts in a professional and thorough manner
• Compile details tour reports accordingly, and negotiate possible compensation as and when required
• Prioritise the workload according to deadlines, arrival dates etc.
• Negotiating other conditions such as cancellation policies/charges with hotels when rooms are decreased with the agreed deadlines, extending or amending agreed conditions as appropriate. 
• Administration tasks including deposit payments to the hotels and additional charges or refunds to sales offices to be issued due to different reasons. 

Skills and Experience

Relevant Skills/Characteristics

• Superb interpersonal and communication skills
• Organisational skills are a must
• Professional and friendly telephone manner
• Ability to work under pressure and meet tight deadlines
• Confident to work without supervision
• Ability to work independently or as part of a team
• Strong attention to detail

Required Experience/Knowledge

Essential

• Excellent spoken and written communication skills in English
• Sound knowledge of MS office applications and computer skills
• Sound knowledge of domestic and international travel trends

Desirable

• Experience working in the travel industry or similar
• Fluent in a German
• Personal travel experience would be considered

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

Date Posted

12 June 2017

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